IN BUSINESS, JUST AS IN LIFE – CONVERSATIONAL SKILLS ARE VITAL.
Conversations can win people over, impart information and create satisfaction. When you get these variables right – you have a Quality Conversation.
Consider who communicates with customers in your business. It may be one or all of the following - service department, accounts, delivery & logistics, technical support or reception.
Whether your staff are in sales, customer service or both, they are the voice of your business and they need the skills of communications. Get it right and success will follow. Get it wrong and you won’t have a call to answer. You will lose customers, one conversation at a time.
WHAT THE QUALITY CONVERSATIONS COURSE CAN DO FOR YOUR BUSINESS
If you want improved results on any or all of the items below, then your staff should attend Secrets from the Top “Quality Conversations” course to be held in Melbourne and Sydney.
• Improve conversion rates and sales
• Increase cross-selling and up-selling
• Increase speed to competency
• Reduce attrition rates
MAKE EVERY CONVERSATION COUNT:
Q. How do you win sales?
A. One conversation at a time
Q. How do you win customers?
A. One conversation at a time.
Q. How do you lose sales & customers?
A. One conversation at a time
COURSE FACILITATOR:
The Quality Conversations course will be delivered by Frank Romano, one of Australia’s leading Sales and Customer Service Trainers.
PROVEN AND PRACTICAL PRINCIPLES:
Quality Conversations is based around the 3 key principles that every conversation must be:
Engaging: By developing rapport, displaying empathy, establishing a connection or simply listening
Effective: By achieving an outcome – satisfying a customer, making a sale, or both
Efficient: By delivering precisely the information you need to communicate, and only what
the customer needs to know.
COURSE DETAILS:
Four half day sessions will be conducted over 3 months at a cost of $1950 per person (plus GST).
Sessions commence in April 2012.
For bookings please call Claire Bingley on 0438 899 468 or email claire@secretsfromthetop.com.au